Data privacy statement
of Autobahn Tank & Rast GmbH and its associated companies
Autobahn Tank & Rast GmbH & Co. KG (hereafter ‘Tank & Rast’), as operator of its Internet presences, including e.g. www.tank.rast.de, www.serways-hotels.de and www.sanifair.de (hereafter ‘website’), places great emphasis on the protection of its users’ personal data. This is also true of other, dissimilarly named presences operated by Tank & Rast (e.g. www.serways-hotels.de), which reference the presence www.tank.rast.de via links.
Tank & Rast is a service provider in accordance with § 13 of the Telemedia Act (TMG) and a responsible body in accordance with § 3 paragraph 7 of the German Federal Data Protection Act (BDSG). Also cf. our imprint.
Hereinafter, we provide information on the manner, extent and purpose of the collection and use of personal data by Tank & Rast.
The protection of your personal data and your privacy is of the utmost priority for Tank & Rast. Tank & Rast will only collect and use your data in accordance with the following provisions and all applicable data protection–related provisions.
The collection and processing of personal data when using the Tank & Rast website
When visiting the Tank & Rast website, the following data will be collected, processed and used:
- IP address (temporary)
- Date and time of website use
- Internet address accessed (URL)
- Browser type
- If applicable, date, time and content of error messages
The storage of the above-mentioned data is carried out to recognise and eliminate any eventual technical error or misuse of the website and services of Tank & Rast. These data are not analysed to create personal usage profiles.
The collection and processing of registered users’ personal data
Some services provided by Tank & Rast are only available to registered users. To register, the following data are required:
- Email address
Tank & Rast uses so-called cookies. These are small text files that the Tank & Rast website sends to the user’s browser and that are stored on the user’s PCs, and serve as an anonymous identifier. The purpose of these cookies is e.g. to identify a user as legitimate during their use of the Tank & Rast website. Without this temporary ‘intermediate storage’, previously entered inputs would need to be repeated for some applications. A cookie only contains the data that a server issues and/or the user enters on request (e.g. structure, information on the domain, path, expiry date, cookie name and value). They therefore only consist of technical information, no personal data. A cookie cannot spy out a hard disk.
Should the user so wish, storage of cookies via the Web browser can be refused either generally or in individual cases. Refusal to accept cookies can however mean that some pages are no longer displayed correctly.
Use of Google Analytics
Tank & Rast uses the function ‘Activate IP anonymization’ on this website. This means that, within member states of the European Union or other signatories to the Agreement on the European Economic Area, your IP address will generally be shortened by Google prior to being transferred to a Google server in the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of Tank & Rast, Google will employ this information to evaluate your use of the website, to compile reports regarding website activities and to provide Tank & Rast with additional services related to the use of the website and Internet. The IP address transferred from your browser within the context of Google Analytics will not be consolidated with other data by Google.
Order data processing
Tank & Rast has entered into an order data processing contract with Google and fully implements the strict requirements of the German data protection agencies when using Google Analytics. Data is only used within the context of § 15 paragraph 3 of the Telemedia Act.
Preventing the collection of data
You have the possibility of preventing the collection of data by Google Analytics by changing your browser settings (1), installing a browser plug-in (2) or deploying an opt-out cookie (3).
1. Changing browser settings
You can prevent the storage of cookies by adjusting the settings in your browser software; Tank & Rast however advises that this may impact your ability to fully exploit the website’s functionality.
2. Browser plug-in
You can prevent the collection of data generated by the cookie and related to your usage of the website (incl. your IP address) by Google, as well as its processing of these data, by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en. Tank & Rast however advises that this may impact your ability to fully exploit the website’s functionality.
3. Opt-out cookie (particularly for mobile devices)
You can prevent the collection of your data by Google Analytics by clicking the following link. An opt-out cookie will be provided that prevents the collection of your data for future visits to this website: deactivate Google Analytics LINK?.
Further information regarding the handling of user data with Google Analytics can be found in Google’s data protection statement: https://support.google.com/analytics/answer/6004245?hl=en.
Use of etracker Web analytics
Data for marketing and optimisation purposes are gathered and stored on this website using technology by etracker GmbH. Using these data, usage profiles can be created under a pseudonym. Cookies may be deployed for this purpose. Cookies are small text files that are locally saved in the temporary Internet browser storage of site visitors. Cookies allow the Internet browser to be recognised. Data compiled using etracker technology will not be used to personally identify the website visitor without the express permission of the party in question, nor will they be merged with personal data relating to the holder of the pseudonym. Permission to collect and store data going forward can be revoked at any time here.
To improve the comfort and quality of our services, we use conversion tracking and retargeting technology, both Web services from Adform ApS, Wildersgade 10B, 1, 1408 Copenhagen K, Denmark.
1. Conversion tracking:
This website uses conversion tracking from Adform. The temporary cookie for conversion tracking is deployed when a user is in contact with an advertisement connected to Adform. Users who do not wish to participate in tracking can deactivate the Adform or Google cookie via their Internet browser or revoke permission to collect and store data going forward at any time here. Cookies already stored on your computer can be deleted from the browser you are using or removed by deleting temporary websites.
This website uses retargeting technology from Adform. This makes it possible to target those Internet users who have already shown interest in our website and products with advertising on our partners’ websites. During retargeting, the overlay of advertising media occurs by means of cookie-based analysis of previous user behaviour. Here it involves a temporary cookie whose validity expires after 60 days. Should you not wish Adform to display interest-related advertising, you can revoke permission for the collection and storage of data going forward at any time here. You can find further information regarding Adform’s data protection provisions at http://site.adform.com/privacy-policy/de.
Google Tag Manager
This website uses Google Tag Manager. Google Tag Manager is a software solution from Google Inc. with which companies are able to manage website tags via a user interface. Google Tag Manager only implements tags. This means that no cookies are installed and no personal data are collected. Google Tag Manager triggers other tags that may collect data themselves. We hereby expressly advise you of this. Google Tag Manager does not access this data, however. Should the user undertake deactivation at the domain or cookie level, this remains the case for all tracking tags implemented via Google Tag Manager.
You can find further information regarding Google Tag Manager at:
You can find further information regarding Google Tag Manager at:
In the event of shared feedback and/or potential customer complaints, Tank & Rast collects the name and any information required to make contact alongside the precise information regarding the feedback or complaint (nature, place, time). The provision of details relating to one communication method (email address, postal address or telephone number) is sufficient to make contact. Should you voluntarily provide additional communication methods for contacting you, these shall also be stored. Tank & Rast will only store these data for the processing of your feedback and/or your complaint and will only pass these on to the operator of the location affected. Such data are only used for the processing of the feedback and/or customer complaint and to improve the services provided by Tank & Rast, its associated companies and the location operators.
If surveys are conducted via the website, Tank & Rast may request personal data such as the name, address and telephone number of those participating in the survey.
In this case, those participating in the survey will be expressly asked to agree to the storage and processing of these data for the purposes of optimising the services of Tank & Rast, its associated companies and the location operator prior to the start of the survey. These data will not be passed on to third parties.
Information from Tank & Rast; newsletter
Tank & Rast will only use the email address provided to register with Tank & Rast to send information relating to Tank & Rast and its services, including the sending of newsletters, should you have expressly consented to receive emails from Tank & Rast through clicking the corresponding box when registering.
You can revoke Tank & Rast’s permission to send information and newsletters at any time. To do so, please send an email request to kundenkontakt(at)serways.de.
Links to other websites
To a certain extent, Tank & Rast also offers links to websites that are not operated by Tank & Rast. Insofar as users wish to visit such websites, they should take note of the relevant data protection provisions and other information. Tank & Rast bears no responsibility for the data protection standards and practices of other companies.
Forwarding of personal data to third parties
Tank & Rast only forwards users’ personal data to third parties, or transfers such data to third parties, should this be required for the purposes of contract processing or billing, or should they have previously given their express permission, or should Tank & Rast be legally obliged to do so.
Personal data are transferred to third parties in particular for the design and maintenance of the website’s functionality, as well as for evaluating customer feedback.
Right of access, amendment and deletion
You may demand access to, the amendment of or the deletion of personal data pertaining to you stored by Tank & Rast at any time. Tank & Rast will delete your personal data upon request should Tank & Rast not require these data to fulfil the contract, or be legally obliged to store them. In addition, Tank & Rast confirms that Tank & Rast has taken technical and organisational measures to ensure that incoming personal data collected via the accessing process or other usage will be deleted or blocked immediately after completion in accordance with legal provisions.
Should you require information about the data pertaining to you held by Tank & Rast, or the amendment or deletion of these, please contact the Data Protection Officer of Autobahn Tank & Rast GmbH, Andreas-Hermes-Strasse 7–9, 53175 Bonn, Germany, tel. +49 (0)228 9220
Tank & Rast is entitled to update this data protection statement at any time.